Returns & ExchangesApexeloptic
Not the right fit?
How do I return or exchange my order?
We care about the way things are made and we love what we have created at Apexel. We think you’ll love it too. However, we know things aren’t always meant to be.
What is your return policy?
If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. Customers need to bear the return shipping cost.
If something is wrong with your order, please read this article.
How do I return my order?
Contact our friendly customer service agent directly and they will help you out and send you a returning label.
Start your return here.
- Place the item you are returning in its original packaging with all the additional components.
- Print your return label and ship your return.
Note: Ensure your returned shipment has a tracking number
How long does it take to process a return?
Our warehouse generally processes returns within 1 week after the return has been received. Once our returns team has received and processed your return, we will reach out to confirm your return is completed and issue a refund for the returned items.
What is your exchange policy?
As an e-commerce shop, we do not offer typical product exchanges. If you would like to exchange your product in its original condition, please follow the return procedures outlined above and place a new order for your preferred item(s). You can do this at your convenience—place an order now so it ships asap, or you can wait until after we’ve processed your refund.
What about gift exchanges?
If you are exchanging a gift, we will email you with a code for a future purchase with the amount returned. Please keep in mind this code will not cover any additional shipping or import tax fees that are associated with the exchange order.